Returns Policy

 

Thanks for your purchase, we hope you are happy with it! Returns with The-Jersey are on a case by case basis and will require an email to sales@the-jersey.co.uk within the first 7 days of receipt of purchase. All items on the site give a detailed account of both quality and size so customers always know in advance what they are buying. We do our best to describe products as accurately as possible.

We do our research and give you as much information as we can. However, due to a lot of our jerseys being used or not in original packaging, we cannot guarantee that they are genuine jerseys from the manufacturer or club. Some fakes or replicas are very good and they may slip through. If we are unsure, we will reference it in the product description, but please be aware before purchasing, as returns are run on a case by case basis. What you are buying, is what you see and read on our product page.

Any returns will be on a discretionary basis depending on the circumstances and reason for return. If a return is confirmed then the customer is to follow the below returns policy. We will do everything we can to keep you a satisfied customer, so please do contact us with any problems.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in the same condition as when sent out to you and must come back with all original tags and labels attached.

 

RETURNS PROCESS

 

To return an item, please email sales@the-jersey.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving your RMA number, please place item in original packaging and mail your return items to the address that we provide. We have two locations, so it will be dependent on your item.

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable service when returning your item.

 

REFUNDS

 

After receiving your return and inspecting the condition of the product, we will process your return. Please allow fourteen (14) days from the receipt of your item to process return. The refund process tends to take between 1-2 days, but be aware it could take longer.